Amanda was very helpful with an over the phone purchase!
Employees are stuck up. I got skipped in line by cashier saw another women and took her before me. The service is repulsive i rather shop at Saks in Houston galleria.
They had the shoes that I was desperately trying
To find.
I am a frequent guest at the Grapevine mills mall. They have a great selection at amazing prices . However , yesterday , January 26th, 2017 at 5:30 P.M I was leaving Saks off 5th when a security guard was calling sir multiple times in the parking lot as I was halfway to my car walking amongst several other people. I turned around to address the gentleman to see what the matter was. He then initiated a search through my belongings and informed me that there was suspicious activity taking place within the store . At this moment I am outraged because I am a frequent guest at Saks let alone the Mills mall. So I follow the gentleman into the store to see who initiated that I was suspicious . Keep in mind that there were a group of asian- american women who walked out in front of me with no items from the store and they weren't searched and there were other people who were in the same fitting room as myself and they were not searched either. I was simply searched because I am an African American male . They pointed me out despite anyone else in the store. So I write this complaint today to see what is the malls policy and saks policy regarding unreasonable searches, why wasn't anyone else searched and what is Simon Property Croup and Saks off 5th going to do to change my overall experience . I feel humiliated , objectified and that my privacy and my rights as a guest were invaded and I'm going to do my best to file legal actions against both companies.
Great customer service. Employees happy to help
Saks Off 5th is a US Department Store based in Grapevine, Texas. Saks Off 5th is located at 3000 Grapevine Mills Pkwy #211, Grapevine, TX 76051, USA.
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