Absolutely one of the worst banks I have had the pleasure to deal with. They give you a loan, life happens, one payment is missed and they report you instantly to the credit bureau. Then the lady in the office was about as rude as they come.
This review is not a reflection on the other Southside locations. I went to the Grapevine location because somebody hacked my debit card and I needed to replace it. I death with one of the Senior Bankers in order to replace the card. He appeared to be entering the information and I thought a replacement card was on the way. As a side note, he let me withdraw cash but said he could not do a temp card. After a couple of weeks there is no card. I call the bank and ask about it and a young sounding teller answers. I tell him about the situation and who I dealt with. He tells me he will check and after a few minutes tells me that somebody will call back. Nobody ever calls. A week later I go to the White Settlement location and I'm told that it was never ordered. The banker puts in the order and gives me a temp card. What a difference in branches.
I love Southside Bank! I just went through a terrible divorce and I've lost a lot of money. I'm a recovering drug addict. I've been sober 11 months Southside Bank gave me my second chance that I needed. I was greeted by the bank manager Monica and Monica introduced me to my banker Olivia. I've been so happy all week because I have new friends and a new bank! I recommend this bank if you're anything like me and you just want a second chance. They believe in me. I believe in myself and I found a bank that I will bank with for the rest of my life! I love and respect you Southside Bank! Thank You!
Southside Bank is a US Bank based in Grapevine, Texas. Southside Bank is located at 1616 W Northwest Hwy, Grapevine, TX 76051, USA.
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