This place was an absolute nightmare. We reserved a truck over a week in advance, only to learn when we showed up that reservations reserve only the RATE, not the AVAILABILITY. That's right, we showed up to pick up our truck - from the truck store - only to be told no truck was available for us and our reservation was meaningless. They offered to "send an email" to other stores to see if they could find an actual truck. This didn't quite work given we had movers scheduled to meet us, which we would be paying by the hour. We had to get on the phone and start calling other truck stores, raced over to U-Haul (where customer service was great, and I learned actually honor reservations by policy), and then a week later found out Budget charged us a no-show fee. I called and they fixed that charge and apologized. Would recommend this place only to someone I wanted to sabotage.
Horrible Customer Service. I'll never use Budget Car Rental again. The people at this locaiton are scammers and shady. I Reserved a vehicle online and when I went to pick it up the person at the desk pulled up my reservation and said "so you'll be going with the new lincoln?" to try to get me to agree to taking the most expensive vehicle option. I told her that I had reserved a specific car because of my desired amenity and she said they aren't guaranteed to have the amenity that the website said I would have. So she got me in a car that was $20 more per day than what I had originally asked for. Then after telling her I didn't need any optional coverage she insisted that get the additional coverage that was $30 more per day. Then after I returned the vehicle they charge me an additional $250 for evidence that the car had been smoked in. Now I am a smoker but I stopped every time during the drive to get out and smoke outside the vehicle. Essentially, they will bill you $250 not for smoking in their vehicles but for simply being a smoker. She told me after I returned the vehicle that if I am going to smoke than I need to be far away from the vehicle. That is not anywhere in the agreement that if my cloths smell like smoke I will be billed $250. This Company has no ethical value toward customers and only wants to do whatever they can to get you for every dollar that they think they can. I do not recommend using this company.
Great place to rent vehicles
Katie and her staff are great. My company has rented over two dozen vehicle form this location in the last year. Each time the vehicle was ready and with Fastbreak, we are in and out of the office in less than five minutes. During the rental period any problems were immediately handled by Katie's staff.
I experienced an exercise in professional exceptionalism from the Budget Grapevine office. I was in immediate need for a vehicle, it was fourth of July weekend and everything was sold out. I called the office and spoke with Jordan and he said he would find me something to drive, which he did and I was able to keep an important family commitment.
Budget Car Rental is a US Car Rental based in Grapevine, Texas. Budget Car Rental is located at 617 E Dallas Rd, Grapevine, TX 76051, USA.
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