This place was amazing Carver was so patient when our bank was not being very cooperative and answerd every question even the stupid ones I had since I don't know much about cars. Tracy one of the higher ups helped us with getting paperwork from our bank as well and while for used cars they only come with 5 gallons of gas if you ask they can put a little bit more in. Everything was easy and smooth sailing. Everything was explained in detail (already said that but it needs emphasis).Overall it was an awesome time.
My experience at Grapevine Ford this past Saturday was wonderful. I was not in the market to buy a car but unfortunately due to a wreck I found myself having to purchase a new vehicle. I had a price in mind for the car I could afford and my salesman Michael Massey was extremely patient with me and worked with me to find the right vehicle for the price I needed. Everyone at the dealership was very professional and very kind in assisting me through the process. Michael was great about showing me all the features of the car as I am not a very tech savvy person. I appreciate the time he took to show me everything about the car so I would understand what I was getting. Buying cars for me is a painful process but my experience here made it less painful.
Our experience with Tye was top notch when we purchased our Mustang GT. He stayed in constant communication with us and insured that we were always taken care of down to the last detail. He was very courteous and respectful and constantly gave us updates as to when our vehicle would be ready for pickup. Very pleasant demeanor and attitude was always there with a smile. We choose to work with Tye at Grapevine Ford as he is a wonderful example of how it should be down. Kudos for making our experience an excellent one Tye!
On our first visit they were unable to meet out trade in and payment requests, after a few days we received a call asking what they could do to earn our business. After some negotiations and several phone calls back and fourth we were able to settle on a payment that met our request. All staff was pleasant and more than willing to help us out. While waiting all staff continued to check I. Us and make sure we were still good and if they could get us anything. Zachary and Colton truly are there to make sure their customers are satisfied. We will continue to use them for any vehicle purchase and highly recommend them to anyone looking to purchase a new vehicle
The experience was as always challenging when buying a car and dealing with Financing. However the salesman was very helpful and only interest was putting me into a car I would be happy driving. He never put his interest first but mine. Financing is always unpleasant if you’ve had some hardship. However the Finance Director spoke with me and layout the challenges. He said he would go to bat for me and did. I would recommend the entire staff to anyone looking to buy a car. The experience was friendly and compassionate. At the end of the day we both won and feeling of driving a car I wanted was the icing on the cake.
Grapevine Ford is a US Car Dealer based in Grapevine, Texas. Grapevine Ford is located at 801 E State Hwy 114, Grapevine, TX 76051, USA.
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