I have been a customer of Haltoms for 20+ years. The customer service has been subpar recently. Had to take a Rolex in for repair. They didn't seem to want to help so I took it elsewhere. Took my wife's wedding ring in for repair. #1: they couldn't locate our ticket when I called in for status update. They called back hours later after they tracked it down to give the update.
Always friendly professional service. It's always on my list for anniversary gifts. And if you need a watch battery change, quick and easy; just make a charity donation.
#2: Repair was not great so I took it back and they tried to blame the defective repair on my wife. After arguing that after only a week she couldn't have damaged the setting again they agreed to make the adjustment.
I hope they upgrade their customer service very soon.
We have been purchasing from the Grapevine store for several years. This is not a "70% off everything" store like you might see in a mall. They carry fine quality jewelry and we have never had anything from them other than excellent service. We no longer buy anywhere else.
Took in my TAG for service & my Michelle for a complimentary battery change. The sales associates were very nice & prompt.
The crown on my Rolex came loose and I took it here to simply get it repaired - without even having anyone look at it, the elderly sales lady pulled out a Rolex service plan brochure, told me they would have to send it in for "full service" and quoted me $750 to $1,000 and 4-6 weeks to get it back - I told her I was shocked at this just to repair a loose crown but she didn't care or offer any other possible alternatives when I asked for some - I'll never set foot back in this place again and will make a point to let everyone I know what my experience here was.
Haltom S Fine Jewelers is a US Jewelry Store based in Grapevine, Texas. Haltom S Fine Jewelers is located at 1469 TX-114 #612, Grapevine, TX 76051, USA.
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