7
1469 TX-114 #612, Grapevine, TX 76051, USA
Grapevine, Texas 76051
+1 817-488-5527

I have been a customer of Haltoms for 20+ years. The customer service has been subpar recently. Had to take a Rolex in for repair. They didn't seem to want to help so I took it elsewhere. Took my wife's wedding ring in for repair. #1: they couldn't locate our ticket when I called in for status update. They called back hours later after they tracked it down to give the update.

Always friendly professional service. It's always on my list for anniversary gifts. And if you need a watch battery change, quick and easy; just make a charity donation.

#2: Repair was not great so I took it back and they tried to blame the defective repair on my wife. After arguing that after only a week she couldn't have damaged the setting again they agreed to make the adjustment.

I hope they upgrade their customer service very soon.

We have been purchasing from the Grapevine store for several years. This is not a "70% off everything" store like you might see in a mall. They carry fine quality jewelry and we have never had anything from them other than excellent service. We no longer buy anywhere else.

Took in my TAG for service & my Michelle for a complimentary battery change. The sales associates were very nice & prompt.

The crown on my Rolex came loose and I took it here to simply get it repaired - without even having anyone look at it, the elderly sales lady pulled out a Rolex service plan brochure, told me they would have to send it in for "full service" and quoted me $750 to $1,000 and 4-6 weeks to get it back - I told her I was shocked at this just to repair a loose crown but she didn't care or offer any other possible alternatives when I asked for some - I'll never set foot back in this place again and will make a point to let everyone I know what my experience here was.

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Haltom S Fine Jewelers — Jewelry Store in Grapevine

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Haltom S Fine Jewelers

Jewelry Store at 1469 TX-114 #612, Grapevine, TX 76051, USA. Here you will find detailed information about Haltom S Fine Jewelers: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    9:30 AM – 5:30 PM
  • Tuesday
    9:30 AM – 5:30 PM
  • Wednesday
    9:30 AM – 5:30 PM
  • Thursday
    9:30 AM – 5:30 PM
  • Friday
    9:30 AM – 5:30 PM
  • Saturday
    10:00 AM – 5:00 PM
  • Sunday
    Closed

Rating

4
/
5
Based on 7 reviews

Contacts

Categories:
State:
Texas
Address:
1469 TX-114 #612, Grapevine, TX 76051, USA.
City:
Grapevine
Postcode:
76051

About Haltom S Fine Jewelers

Haltom S Fine Jewelers is a US Jewelry Store based in Grapevine, Texas. Haltom S Fine Jewelers is located at 1469 TX-114 #612, Grapevine, TX 76051, USA.


Please contact with Haltom S Fine Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Haltom S Fine Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Haltom S Fine Jewelers

  • Jack
    Added 2016.05.24
    I have been a customer of Haltoms for 20+ years. The customer service has been subpar recently. Had to take a Rolex in for repair. They didn't seem to want to help so I took it elsewhere. Took my wife's wedding ring in for repair. #1: they couldn't locate our ticket when I called in for status update. They called back hours later after they tracked it down to give the update.
  • Noah
    Added 2016.05.16
    Always friendly professional service. It's always on my list for anniversary gifts. And if you need a watch battery change, quick and easy; just make a charity donation.
  • Isabel
    Added 2016.05.08
    #2: Repair was not great so I took it back and they tried to blame the defective repair on my wife. After arguing that after only a week she couldn't have damaged the setting again they agreed to make the adjustment.
  • Paige
    Added 2016.02.24
    I hope they upgrade their customer service very soon.
  • Thomas
    Added 2014.07.03
    We have been purchasing from the Grapevine store for several years. This is not a "70% off everything" store like you might see in a mall. They carry fine quality jewelry and we have never had anything from them other than excellent service. We no longer buy anywhere else.
  • Morgan
    Added 2014.06.23
    Took in my TAG for service & my Michelle for a complimentary battery change. The sales associates were very nice & prompt.
  • Ryan
    Added 2014.03.24
    The crown on my Rolex came loose and I took it here to simply get it repaired - without even having anyone look at it, the elderly sales lady pulled out a Rolex service plan brochure, told me they would have to send it in for "full service" and quoted me $750 to $1,000 and 4-6 weeks to get it back - I told her I was shocked at this just to repair a loose crown but she didn't care or offer any other possible alternatives when I asked for some - I'll never set foot back in this place again and will make a point to let everyone I know what my experience here was.
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