Some beautiful stuff
We order a ring from them in store and then go to check out. At that time they asked if we had a credit card with them and we stated that we did. They look us up and said that the card was canceled due to inactivity after 2 years. So we went ahead and trusted them and reapplied for another card and completed our order. They told us that we would get a call from them after a week and the ring should be at our house no later than 10 days, 14 days later we call them and ask about the ring and they said it was still not ready and they would call us back. Another week goes by and still no phone call, so he calls them again and they said it was ready for pick-up, even though we requested shipping at the time of purchase. So at this point we are pretty upset and they expedite the shipping, after it was shipped went to search the tracking number and it said incorrect address. So we call FedEx to see what we could do and they said nothing, the store had to make the call and change the address. That took another day, Finally got the ring after almost a month. The manager had no regards in trying to make the situation better.
Helzberg Diamonds has lost a loyal customer.
Now 3 weeks later come to find out the credit card that they said was canceled was never canceled. We found all this out when trying to pay the bill to Capitol one. It turns out that the credit card does not expire for 5 or 6 years. So we call customer service , who then links us to the store and the only thing she could say is that from the bottom of her heart she knows no one would lie to us and that she was sorry.
They were extremely accommodating to service my wedding ring that was bought through another Helzberg store! The workers were very kind and compassionate to get my ring taken care of at no cost to me :)
The WORST customer service you will ever encounter. The Manager has no regards to loyal customers or how to even say the right thing. This place is an absolute joke.
Helzberg Diamonds is a US Jewelry Store based in Grapevine, Texas. Helzberg Diamonds is located at 3000 Grapevine Mills Pkwy, Space 534C, Grapevine, TX 76051, USA.
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