Staff was ok. The problem is with the quality of their products and their refusal to make things right when things don’t go as expected. We bought an ottoman with warranty and after a couple of moths the top pillow started moving to the sides and it just looks awful. Long story short, they refuse to make things right, no fix, no return, nothing. My advice if you’re looking for furniture is to save your money and buy cheaper stuff from other bargain furniture retailers. Trust me their products will look cheap in a few months anyway. If you truly want great furniture spend a little more and get it custom made. I will never shop there again and will tell all my contacts about our story when they ask for a recommendation. Thanks for nothing La Z Boy.
I received an incomplete order I tried to resolve the issue with Shirley Fitzjarrald, the store manager. She was rude. Once she hung up on me. it has been 5 months and I still do not have all of my items. Stay away from this store I am very up happy with my experience
Megan Gonzales was super helpful, taking out tape measure and helping determine which products would work for the living room space.
Awful. Everything, every thing was screwed up. 1. Price tag "wrong." 2. Price difference was $1000.00. Not kidding, no negotiating, despite a printed contract with another price. 3. Delivery date and time not as estimated or as scheduled. Showed up a day early. 4. Lastly, tried to deliver a second "identical" love seat recliner another day. 5. Forgot to say the electric plugs do not work on the sofa.
Seriously, every single part of this transaction was messed up. 2/2017.
The staff are quite simply amazing. Probably some of the best customer service I have ever received in a retail outlet. Their products are outstanding as always and the selection in this store is great
La Z Boy Furniture Galleries is a US Furniture Store based in Grapevine, Texas. La Z Boy Furniture Galleries is located at 3450 Grapevine Mills Pkwy, Grapevine, TX 76051, USA.
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